We are seeking a motivated and skilled Infrastructure Technician to join our dynamic team. The ideal candidate should have a strong foundation in infrastructure technologies, coupled with a passion for learning and growth.
Oversee infrastructure deployment
- Assist in the configuration of infrastructure such as computer hardware, systems software, and applications software.
- Assist with infrastructure testing and implementation.
- Research emerging cloud and infrastructure technologies.
- Assist with piloting of new tools, technologies, and/or processes.
- Coordinate with third-party vendors for integration of cloud technologies.
- Execute infrastructure operations activities and installation of infrastructure systems according to design specifications.
- Adhere to security requirements and report security issues with infrastructure.
Optimise infrastructure performance and systems
- Support the collation of performance and data performance statistics for capacity planning and reporting of existing infrastructure.
- Assist in infrastructure capacity workload modelling and availability analysis.
- Maintain documentation of infrastructure operations activities, maintenance procedures and tests, and infrastructure optimisation.
Resolve infrastructure-related incidents
- Troubleshoot escalated server, storage and maintenance issues.
- Simulate user problems to resolve operating difficulties.
- Suggest improvements to infrastructure resolution methods and techniques.
- Monitor compliance to procedures and policies for infrastructure-related incidents.
Manage infrastructure upgrades
- Assist with the implementation of agreed infrastructure changes and maintenance routines.
- Document infrastructure change requests and maintenance routines.
- Coordinate planned maintenance and system back-up processes.
Requirements
- Diploma in Computer Science engineering or related discipline.
- at least two years of work experience.
- Basic understanding of networking concept and protocols
- Good familiarity with various operating systems (Windows, Linux, etc)
- Strong problem solving and analytical skills
- Excellent communication and interpersonal abilities
- Eagerness to learn and adapt to new technologies
