1. PURPOSE
- The purpose of the role is to assist the Crisis Management Underwriting team with the administration of the Crisis Management portfolio. Key to this role is regular engagement with relevant functional areas of the Singapore platform including Modelling, Actuarial, Finance (Credit Control and Technical Accounting), Claims and Management.
- The Candidate will learn the foundational concepts of insurance and Crisis Management underwriting through structured training on the job and through external programmes, as well as mentoring from senior members of the Singapore and global Crisis Management Underwriting teams.
- The Candidate will help the Crisis Management Underwriting team to deliver on its regional vision and strategy, in line with the MS Amlin Asia Pacific (MS AAP) strategy and business plan.
2. KEY RESULT AREAS
Underwriting Function
- Manage all submissions received from stakeholders, by means of purpose-built tools and business applications so that workload can be appropriately managed across the team, and so that key steps in the transactional lifecycle are met on time.
- Manage the creation and accuracy of all underwriting records in underwriting system.
- Ensure that all underwriting documentation is attached to the underwriting workflow system and indexed accurately, in a timely manner, at the point of policy inception and during the life of the policy as updates are received.
- Manage all post renewal activities relating to validating the accuracy of risk records created for written accounts, producing summary overviews of performance at account level, effective house-keeping of all contractual documentation and closing off all activities relevant to particular underwriting periods.
- Support Finance and Credit Control in the management of outstanding premiums and general premium payment queries.
- Undertake research and analysis activities to support needs of the team and ad-hoc activities.
- Gain and build trust in every engagement with internal and external stakeholders – delivering a good experience that supports the Crisis Management Underwriting team in their delivery of exceptional service.
Reporting
- Assist Crisis Management Underwriters in generating and analysing reports relating to income, business volumes, renewals, performance and overall portfolio management.
- Build and produce required reports (from business applications and Excel) in line with metrics provided by the Underwriters.
- Maintain and continuously seek to enhance existing tools and reporting frameworks used by the Underwriters and Underwriting Management.
Management Information
- Support Underwriting Management in the administration of all data adequacy reporting and respond to Underwriting Management queries when raised, in consultation with Underwriters.
- Ensure data in our underwriting system is accurate and updated as required and validated at designated times in the calendar year.
- Ensure rating templates are complete and maintained – saved to the required location and their contents align to other key underwriting applications and tools.
- Support with quarterly reserving exercises lead by Finance function.
- Annually review and update all policy and procedure documentation of the Administrative function of Crisis Management Underwriting, including User Guide(s) and other relevant materials, in consultation with Operations Function.
Monitoring
- Working with the Claims function in relation to review of Claims statistics or large loss management – liaising with stakeholders to collect the latest reported position on large event losses to support Claims and Underwriting to assess our overall Ultimate loss position (as required).
- Update risk and premium records as and when updates and further information is received from business partners, clients and Finance – principally Credit Control and Technical Accounting teams, relating to premium receipt and allocation.
- Keep abreast of changes in process or procedure cascaded from Underwriting Management – support Operations in the effective implementation of those procedures locally.
3. THE OPERATING ENVIRONMENT AND CONTEXT OF THE JOB
- MS Amlin operates within a dynamic and challenging environment over multiple territories across the globe, where it is a leader in several markets. In an increasingly competitive market, it is vital that we continue to differentiate ourselves in all segments and routes to market.
- Key to our success is ensuring that we drive close relationships with our stakeholders through our people to respond to the ever-changing needs of our clients, while ensuring we maintain an ongoing focus on delivering profitable underwriting. This entails having a true understanding of the needs and behaviours of our clients, deepening our relationships with them, and delivering MS Amlin’s global expertise at the point of client contact.
- Whilst conducting our business it is always of importance that we balance the outward facing business needs with the internal regulatory requirements which must be adhered to. This role is vital to the effective operation of the Crisis Management Function and our ability to satisfy both of these.
4. KEY COMPETENCIES
Generic
Core:
- Proficient computer user; intermediate, preferably advanced, skills in MS Office in particular Excel
- High attention to detail, and excellent time management skills
- Ability to manage several tasks with different due dates at any one time
- Effective communicator – exceptional listening, spoken and written skills
- Diligent and able to ensure Crisis Management function’s compliance with procedures – local, global, and regulatory
- Team player and collaborative
- Demonstrable ability to take initiative and be proactive, constantly seeking to improve team activities and processes
Additional:
- Able to confidently work with senior members of Management, colleagues in Modelling, Finance, Claims, Actuarial and Operations Functions locally in Singapore and globally
- A willingness to challenge and/or ask questions when unsure
- Able to develop strong professional relationships with business partners and clients
- Client focused – keen to deliver value to partners and clients in any interaction
Job Specific
- Strong administrative skills and the ability to effectively use multiple applications and tools to administer the activities of the Crisis Management function
- Basic understanding of insurance terminology and a plus point for specialty, marine or casualty knowledge
- A self-motivated interest in global events, politics and socio-economics is essential
