Responsibilities
- Exemplify professionalism through proper grooming, conduct, and effective presentation of hotel or serviced residence product and services.
- Engage in day-to-day sales activities, including telemarketing, sales calls, hotel visits, virtual presentations, and entertainment.
- Demonstrate proficiency in the sales process, building rapport, asking open questions, following up, managing expectations, addressing conflicts, overcoming objections, closing deals and obtaining post-feedback.
- Identify and pursue new sales leads and prospects to grow account/ client base.
- Nurture and strengthen relationships with existing clients to foster loyalty.
- Promptly handle leads, inquiries and provide suitable solutions to clients.
- Utilize various company systems and sales tools diligently including property management systems, customer relationship management systems, and booker loyalty.
- Collaborate with the Operations team to ensure exceptional guest experiences.
- Collaborate with Revenue Management team to optimize hotel / serviced residence rates.
- Attend client events and provide assistance as needed.
- Ensure timely responses and communication with clients.
- Gather and provide publicly available market information to stay informed.
- Regularly update superiors and the team on activities and market information.
- Achieve monthly sales targets to meet overall cluster budget.
- Promote and enroll clients in the booker loyalty program.
- Regularly review the account portfolio, analyzing the performance of each account, and presenting action plans to management.
- Adhere to statutory regulations and internal guidelines/ SOPs.
- Follow up with clients whose payments are outstanding and long overdue.
- Participate in adhoc or promotional client and hotel/ serviced residence activities.
- Assume any other assigned duties by superiors diligently and professionally.
Requirements
- Diploma or Degree in Sales and Marketing
- At least 3 years of relevant experience in hospitality industry
- Excellent communication, interpersonal, networking and organisational skills
- Strong negotiation and presentation skills
- Able to work well under pressure in a fast paced environment
