Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
Who we are:
Innovation continues to increase at an unprecedented rate and no more so than in capital markets with the industry in the midst of a seismic transformation with technology at the heart of every business decision. As the dynamic shifts from the desktop to the enterprise, technology enables firms to significantly reduce costs through workflow automation, artificial intelligence, and machine-to-machine interaction.
Bloomberg remains at the forefront of this transformation by providing a unique value proposition. We combine technology products developed specifically for capital markets with industry-leading expertise vital for the future Bloomberg customer.
What do we do?
Enterprise Technology is responsible for designing, delivering, and ongoing support for firms wishing to outsource their connectivity and integration to Bloomberg. We have successfully delivered tactical and enterprise-wide solutions to thousands of buy and sell-side firms. We pride ourselves on our quality, rapid time to market, and ability to solve the most comprehensive and challenging workflows.
What’s the role?
As an APAC Team Leader for the Electronic Trading & Regulatory Support Group within Enterprise Technology, you will be leading a team of technologists supporting our growing business.
Your team will focus on maintaining technological stability and mitigating financial risk for our clients across their Bloomberg enterprise solutions and products. More importantly, the team will act as a technology partner to our clients by promptly helping solve production problems, consulting, training, and guiding them through initiating improvements and utilizing tools that provide system transparency.
Your team will deliver best-in-class technical customer support with integrity, proficiency, and a comprehensive understanding of business workflows. You will work closely with the team and partners such as other internal service desks, product managers, and engineering to identify trends, uncover opportunities to improve the business and prioritize projects.
We’ll trust you to:
- Manage the day-to-day coverage
- Triage escalated issues and provide technical incident management
- Proactively drive departmental strategic initiatives and lead technology projects with internal and external stakeholders
- Encourage and empower a robust team to achieve outstanding results
- Provide direction and guidance to product Focus Groups, ensuring the department’s goals and developments are clearly communicated
- Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement future system and Product changes
- Create and maintain a strong team mentality, passionate about delivering exceptional customer service and growing the quality of our production delivery as defined by established metrics
- Develop solid and positive relationships across the global team, along with product, account coverage and engineering stakeholders
- Establish and manage long-term relationships with customers as a trusted technology partner
- Handle your time effectively and multitask in a fast-paced, performance-driven environment
- Help develop new leaders and assist with team members’ career development
You’ll need to have:
- A computer science, data analytics, or engineering background; additional backgrounds will be reviewed with relevant experience
- Minimum of 5 years of work experience with knowledge of financial markets and trading lifecycle, particularly Equity, Futures, Options, Fixed Income, and FX market workflows.
- Client facing work experience focused on independently solving complex problems and driving successful engagements with clients
- Work experience with incident and change management processes along with the ability to liaise with various stakeholders while managing expectations
- Ability to remain calm under urgency, to multitask, to be a team-player, to be client focused, team oriented, and to adapt in a dynamic changing environment
- A technical curiosity with a passion for customer service and a genuine interest in financial markets
- Strong understanding in messaging protocols (e.g., FIX, MQ, XML, JSON, SWIFT)
- An aptitude for leadership and mentorship
We’d love to see:
- Exposure to Broker/Dealers, Exchanges, Hedge Funds, and Regulatory Reporting requirements
- Experience with production, support, IT Service Management, and/or client relationship management
- Understanding of protocol connectivity and exposure or certified practitioner in vendor cloud technology, e.g., AWS, Azure
- Experience in UNIX and Linux operating systems and commands
- Experience with SQL or transactional databases
- Exposure to scripting languages, e.g., Python, Perl, Bash
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/solution/integration-and-distribution/
Why Bloomberg?
We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits:
Singapore | www.bloomberg.com/singapore
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected](Americas), [email protected](Europe, the Middle East and Africa), or [email protected](Asia-Pacific), based on the region you are submitting an application for.
