Job Advertisement: Field Service Engineer
Join our team as a Field Service Engineer and play a crucial role in providing technical support to our customers. You'll work within defined parameters to make decisions, resolve issues, and ensure customer satisfaction.
Responsibilities:
- Provide technical direction and assistance to customers in operation, maintenance, repair, and installation of products.
- Interpret data and provide on-site technical instruction.
- Communicate effectively with Project and Field Service management regarding program status and customer issues.
- Conduct on-site guidance and training in proper operation, maintenance, and troubleshooting.
- Review reported malfunctions, analyze trends, and make recommendations.
- Act as a focal point for assigned accounts, ensuring customer objectives are met.
- Develop and maintain customer relationships, outlining and selling the value of company products and services.
- Coordinate internally and externally to execute value-generating plans.
- Ensure all customer Key Performance Indicators (KPIs) are met.
- Maintain high service standards to ensure customer satisfaction.
Requirements:
- Diploma or Degree in chemical, environmental engineering, chemistry, or equivalent experience.
- Experience in water treatment, water hygiene, or environmental health and safety is advantageous.
- Strong team player with leadership qualities.
- Excellent written and verbal communication skills.
Interested candidates may apply through the application system. We regret to inform only shortlisted candidates will be notified.
EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971
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