Job Summary
Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Assisting the Hotel Manager in smooth running of the hotel operations.
Duties and Responsibilities
- Performing check-ins and check-outs.
- Ensuring all reservations are entered in timely and accurate manner.
- Ensuring all details of guests’ information, reservation amendment and guests’ request are entered into Front Desk System accurately.
- Ensuring the hotel various working procedures.
- Replying guests emails and enqueries regarding reservations.
- Handling guests enquires and complaints.
- Attending to customer's need and ensuring customer satisfaction by having good online reviews.
- Following up on email enquiries.
- Working closely with Housekeeping and Maintenance Department.
Job Requirements :
- 1 year work experience required.
- Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
Job Benefits:
- 2 days off per week
- Shift and meal allowances
- Medical and dental benefits
- Birthday leave
- Referral fee
- Sales revenue incentive
- Incentive overseas trip
- Opportunity to promote to manager
