Job Description
· Actively identify and pursue new sales opportunities within allocated portfolio (prospects and current customers -> max 5 existing and 5 potential Key Accounts.
· Identify new business opportunities in collaborate with field sales and support to ensure growth attainment of Key Account customers.
· Create awareness of DACHSER within the customer’s organization and vice versa, and identify the key decision makers/influencer of the key account in the region and build up a strong business relationship to them.
· Provide ongoing support to Key Account customers to secure existing business by assuring reliability and increasing customer satisfaction.
· Develop and execute a comprehensive account management plan of the allocated key account portfolio and accomplish regular service review meetings with the main stakeholder of the key account.
· Work closely with the network and support teams to ensure delivering high quality of service, Engage other internal departments to improve customers’ overall supply chain performance;
· Work closely with the customer to intimately understand their needs and ensure mutually agreed service and terms are delivered.
· Create SOP as per customer expectations and maintain updates and involve operation to guarantee understanding and execution of the agreements.
· Cooperate with KAM operations team to fully understand and monitor the daily service performance and proactively engage the solution for emergency incident once happen;
· Work collaboratively across the company to create and execute solutions that deliver value for customers;
· To maintain and develop business with assigned clients for the whole APAC region with involvement of the local/ country field sales and to align with GKAM to serve/develop business with target clients for global approach.
· Proactively communicate development plans and account status to the management;
· Oversee the implementation process for new awarded business.
· Ensure collection of accounts receivable by Finance team and assist if necessary.
· Any ad-hoc tasks will be assigned by Department Head.
Job Requirements
· Minimum 8 years of relevant experiences in logistics industry.
· Good Market knowledge and with concrete clientele.
· Industry knowledge for handling procedures of airfreight or sea freight.
· Skillful communication with internal and external.
· Strong communication and interpersonal skills, and service-minded.
· Strongly sales-oriented with excellent service quality.
· Strong analytical skills and be solution provider.
· Strong negotiation and presentation skills.
· Accountable and responsible and with positive attitude under high pressure.
· Cooperative and real team player.
· Self-disciplined and good time management.
· Good command of written and spoken English, Chinese, German and French are eseential to handle customers from these countries.
· Proficient in MS office applications, especially Excel and PowerPoint.
