Serving public sector customers is an integral part of ServiceNow’s business and future growth trajectory. ServiceNow is a leading provider of digital workflows for many federal, state, and local government agencies in the United States. To help these organizations successfully fulfill their missions and deliver better experiences to citizens and constituents, ServiceNow provides specialized cloud environments that meet and exceed data and security regulations and policies of our government customers. In this role, you will be responsible for the success of the Singapore Government Cloud (SGC) environment. You will directly work with Singapore customers across government and other regulated industries to understand their pain points and interface directly with our field sales team to grow the business. You will own the environment, develop the product strategy, stay abreast of changing government regulations around data, cybersecurity and AI and maintain the product roadmap.In addition, you will directly influence the roadmap of the ServiceNow Platform and suite of SaaS applications to better serve public sector customers.You will also be responsible for managing the regulated markets product management team in the Middle East and in the Asia-Pacific region and be responsible for expanding our regulated cloud offering to other markets in the Asia-Pacific region.Reporting to the Director of Product Management, Regulated Markets & Public Sector Industry, you will be a key member of a team that drives the growth of ServiceNow’s public sector business.
What you get to do in this role
- Understand the unique needs and pain points of Singaporean customers
- Influence and coordinate across sales, legal, security, marketing, FP&A and other product managers to deliver the best customer experience for public sector customers
- Define and execute product strategy and roadmap for the Singapore Government Cloud (SGC) environment
- Drive P&L accountability for the SGC environment
- Support monitoring competitive intelligence as input into product strategy
- Manage and lead the regulated markets product team in MEA
Qualifications
Required Skills and Experience
- Minimum of 7+ years of B2B Product Management Experience
- Located or be willing to relocate to Singapore
- Demonstrated aptitude for influencing and leading without explicit authority with both business (e.g., sales, marketing, finance) and technical (e.g., engineering) stakeholders
- Sense of ownership for both identifying the right problem to solve and driving towards a solution
- Ability to work in a complex, ambiguous and dynamic environment
- Exceptional communication skills, both verbally and in slides; premium for precision and clarity of language
Preferred Qualifications
- Technical degree strongly preferred (e.g., computer science, prior software engineering experience)
- Experience working with the public sector customers in APAC and MEA region
- Platform-type product experience (e.g., familiar with PaaS)
