Job Description:-
Customer Service Executive
- Supporting and ensuring timely and accuracy of submission of tender bids/quotations which including internal coordination with internal teams and finance files.
- Ensuring proper tracking of POs/LOAs received and timely submission of project documents/reports and checklist for billing initiation.
- As first point of contact for customers and handling of customer queries/issues (e.g new subscription/ billing disputes / clarifications)
- Working closely with billing counterparts on billing disputes/waiver.
- Ensuring proper tracking of documents for correspondences for Audits clarifications and supporting annual audit
- Ensuring all compliments and complaints are handled in accordance to the project requirement.
- Ensuring accuracy and timeliness when managing of official communication and broadcast messages.
- Taking meeting minutes and following up with internal team for timely submission
- Conducting Annual Customer Satisfaction and work to achieve the satisfaction rating.
- Looking into redesign tedious or manual process via automation.
- Ad-hoc Task related to the project.
Good to have:
- Candidate to possess at a least a Degree or equivalent.
- At least 4 years of relevant experience (e.g. customer fronting, account management, IT savvy with some exposure with automation)
- Customer centric and good team player.
- Good time management and ability to multi-task yet meticulous.
- Excellent written and verbal communication skills.
