- Address customer inquiries/complaints via phone/email/fax and ensure appropriate actions are taken and followed through.
- Create and issue quotations/charges for customers, as part of Job Order Processing (JOP).
- Coordinate with subcontractors, customers, and relevant authorities/parties to ensure services are completed within the specified timeline and meet customer satisfaction.
- Organize completed service reports and ensure thorough documentation, uploading them to the SMS system
- Prepare shipping documentation for items to be delivered to customers.
- Manage air ticket reservations and bookings.
- Gather and provide materials/parts for subcontractors or Technicians/Engineers.
- Initiate purchase requisitions for accessories, installation materials, or parts needed for projects/service jobs.
- Maintain organized records of work schedules, filing systems, and documentation.
- Ensure all records and documentation are well-kept and orderly.
- Coordinate and manage schedules for projects and service tasks for all service personnel.
- Handle warranty claims for equipment.
Requirements:
- With Diploma or Higher in related field.
- At least 3+ years of experience in related working experience.
- Excellent communication skills
Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];
EA License No.: 13C6305
Registration No.: R23117856
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
