Essential Duties & Responsibilities:

· Manage the day to day email communication with customers and distributions

· Provide quality customer service through reviewing, assessing and providing the response in a timely manner

· Work with different business units to provide a one stop solution to the customers

· Resolve feedback or issues raised by customers or operation team

· Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives.

· Delivery professional and high-quality service experience.

· Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.

· Proactively attend to customers’ feedback and challenges in a professional manner.

· Drive efforts to improve operational processes and systems.

· Perform any other duties and responsibilities as and when assigned by Management.

Education and/or Experience:

· Possess at least 3 GCE O levels with credit in English language.

· Minimum 6 months of experience working in a contact center industry or customer service experience in a high-volume, multi-channel Customer Experience and/or Customer Service function.

· Adequate telephone skills and proper etiquette.

· Able to work in a fast-paced environment due to high volume of inquiries.

· Effective in problem solving