IT Operations Manager
1) People Management - Leads and manages an on-site technical team of 5 to 10 people by being available on-site (daily stand-up) and providing guidance on IT Operations Management.
2) Productivity Analysis - Analyses workload such as backlog, incident, service request, change request, ad-hoc, meetings, work-hours, etc and communicate productivity to internal and external stakeholders. Negotiate priorities and resources if needed.
3) Customer Facing – Primary point of contact for customer. Understand the agreed scope of work and manage customer expectations. Notify Service Manager of any opportunities or commercial matters.
4) Reporting - Prepares and provide IT operational status for monthly meetings and quarter SteerCo meetings.
Requirements
1) Only Singaporeans
2) Activity Based Costing Accounting
3) Good understanding of IT infrastructure management and systems on-premise and on-cloud.
4) Good understanding of virtualization and back-up systems.
5) Experience in ITSM/ITOM and tools such as ServiceNow and/or RemedyForce.
6) Knowledge on Nutanix (preferred)
