1. Incident Management
- Log all incidents (either via phone or email) into the Incident Management System and handle all incidents within the SLA.
- Follow through all the necessary escalation from L1 to L2 and/or 3rd Party, hardware vendor and also to the supervisor.
- Ensure all the information entered into the Incident Management System are accurate and complete to facilitate the generation of monthly report for Management review else immediate rectification to be done upon seeking supervisor approval.
2. Asset Management
- Ensure new PCs and IT peripherals deployed are in working conditions else rectification to be done.
- Ensure the accuracy of the asset information such as all are tagged and recorded into the asset database accompanied by necessary form duly signed.
- Report any discrepancy of data to supervisor / manager and perform the necessary rectification as per supervisor instruction.
3. Desktop Software / Patch Management
- Assist in the testing and rollout of the software / patches to all PCs.
- Provide daily / weekly / monthly update on the progress to the supervisor.
4. Job Request
- Understand the user's requirement, provide recommendation and solution to the user within SLA.
- Provide immediate update on the status of the request assigned.
- Any other ad hoc duties as assigned by supervisor.
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
