· To provide administrative work and support for clinical and counselling services and programmes.
· This is a 4 working days per week role, with Saturdays availability preferred.
Provide front-end client support
· Manage and respond to enquiries from the public and clients relating to the clinical and counselling services and programmes at front desk, and via emails and telephone calls.
· Coordinate the scheduling of counselling sessions and the booking of counselling rooms between counsellors and clients.
· Attend to clients when they arrive at the centre.
· Assist clients with the filling of various client forms (e.g., Client Commitment Form).
Provide back-end client support
· Update and maintain the case registry for counselling clients.
· Manage the safe-keeping, storage, and retrieval of counselling case files.
· Maintain the availability of counselling and/or client forms.
· Manage the out-going and in-coming mails of the centre.
· Update and maintain the counselling session and room booking schedules to facilitate the scheduling of clients.
· Conduct booking and setting up of rooms at the centre for counselling sessions, meetings, programmes, training workshops, clinical supervisions, etc.
· Provide accurate and timely quarterly submissions of outcome indicators to NCSS via the EPES.
Support finance administration
· support financial and payment matters relating to counselling clients, training workshop participants, programme participants and others.
· Work with the Finance Executive and/or Senior Finance Executive to ensure the proper handover of all payments and donations received.
· Issue official receipts and maintain proper documentation for payment received.
· Ensure proper handling of donation box.
Provide administrative and secretarial support
· Manage and update services, programmes, workshops, and events on notice boards and public areas at the centre.
· Assist with the procurement, requisition, and/or purchase of items relating to the clinical and counselling services and programmes.
· Manage the purchase and sales and/or maintain an inventory for counselling and client resources
· Manage IT matters relating to the clinical and counselling services.
· Perform any other duties as assigned by the Clinical Director.
Other Requirements:
· Good communication and client orientation for front ending with clients
· Good interpersonal skills and emotional quotient for first line of communication
