CUSTOMER SUCCESS MANAGER
Our Company
Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.
The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.
What You’ll Do
- You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore.
- Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.
- Act as a Trusted Advisor to the clients and facilitator of additional Teradata SMEs and functions with continuous engagement, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.
Who You’ll Work With
- Work with the rest of the GTM and CS team within Singapore and/or APJ region
- You will demonstrate ability to understand the customers’ needs, develop, and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities.
- The position reports to our director based in Singapore leading the team of 4 members.
What Makes You a Qualified Candidate
- 5+ years of experience on customer-facing roles (e.g., pre-sales, consulting, software sales background, etc.)
- Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role.
- Experience/ good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.
- BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
- Possess a keen interest in and understanding of developments in data and analytic technologies.
What You’ll Bring
- A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
- A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
- Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at different levels.
- Possess the ability to multi-task and manage competing priorities across multiple customers.
- Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
- Demonstrate excellent organizational and people skills.
- Prior experience managing Enterprise and Public Sector accounts in Singapore will be an advantage.
- Excellent English proficient and presentation skills.
Why We Think You’ll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are
