• Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.
• Knowledge of basic Java/Object oriented programming/Microservices/SQL/OpenShift/CI/CD tools (Git hub/Jenkins)/Shell scripting/AWS services is desirable.
• A team player within the Support group and working amicably with other teams in ITT. .
• Able to provide quality service to business users.
• To develop monitoring tools/alerts to create proactive actions (e.g. auto healing/recovery) .
• To provide day-to-day production support for DBS inhouse applications/Murex.
• To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.
• Able to work shift hours during support duty week and to carry out implementations on weekdays/weekends .
• To develop monitoring tools/alerts to create proactive actions .
• Able to take ownership of issues and follow through to closure.
• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• To communicate effectively and work efficiently with a group of people supporting both functional/technical areas.
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