Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Assist in other logistics activities as and when required
- Pick and packing of supplies
- Assist in daily operations
- Verify quantities, condition and type of goods received
- Ensure proper labelling & storing of goods received
- Liaise with suppliers of overseas and local and buyers on delivery schedule
- Check the packing of food products by mixing up of various combinations and proportions of spices which could bring a good quality and flavour of masala powders and various spices powders are in correct proportion.
- Ensure accurate update of goods received and goods issued into system
- Responsible for receiving / packing / collecting of parcels, shipments and documents
- Replenish stock, monitor stock expiry & conduct cycle counts every quarterly
- Maintain and count of stocks properly
- Responsible for good housekeeping and safe workplace
- Dispose obsolete equipment and material
