Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank’s products and services whenever the opportunity arises.
Key Accountabilities & Responsibilities
- To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
- To ensure accuracy and compliance for all customers’ requests
- To successfully cross-sell the Bank’s products and services
- To adhere to professional standards of behaviour & conduct when dealing with customers & fellow CSOs.
- Flexibility in work deployment when business needs arise
- Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
Job requirement
- Min Diploma or Degree in any field
- Possess high-quality customer service skills and a professional communication style
- Candidates with no experience are open to apply
- Able to commit to Staggered Shift Schedule (with shift allowance)
- · Shift pattern (inclusive of weekend and public holidays):
AM shift - 8am to 5pm, 9am to 6pm, 10am to 6pm, 11am to 8pm
PM shift – 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
1 weekday off, 1 weekend off
Thank you for your interest!
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]
Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547
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