Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. We are seeking for talented professional, to enhance Singapore IBGO capability to enable the vision of future ready smart operations.
The Operations Planning and Project Management function of Singapore Institutional Banking Group Operations (IBGO) is responsible for strategic planning, headcount & financials management and people engagement strategy. In addition, the function strives to drive and execute SG country level digital and strategic initiatives, change management operationalization, new target end-to-end Ops & Servicing model, operations productivity and data instrumentation implementation, customer and employee journeys, demand management, and future ready workforce planning. The team partners closely with all IBGO Regional Project, Products, IBG COO to design “fit-for-purpose” ops user requirements, and to scale towards SG IBGO Vision of Digital Smart Ops.
Responsibilities
- Understand Operations process/ journey and translate areas of opportunity into user requirements and digital initiatives.
- Manage digital initiatives (include DDOM HO, digitalization, process improvement, customer/ employee journey, data & analytics related) and be accountable for their delivery, operationalization and benefit realizations.
- Drive the end-to-end design and solution and ensure “fit-for-purpose” & value delivery to Operations.
- Partner with GTS and BU to drive commercialization of digital initiatives and increase digital adoption.
- Determine end-state target operating model and work with other functions in SG IBGO in preparation of Standard Operating Procedures and delivering training.
- Ensure project adheres to the desired engagement model and governance.
- Monitor and follow up on post-production issue to achieve planned benefits.
- Drive data analysis (structured and unstructured, including data cleansing), derive insights from data, story-telling using dashboards and drive action plan & further improvement opportunities.
Requirements
- Degree holder with minimum 5 years of relevant project management, and relevant work experience in driving digital transformation to achieve excellent business results.
- Minimum 2-3 years of banking operations background in corporate products like Securities Fiduciary services, Account Opening and Maintenance, etc.
- Proficient in data analytics tools such as R, Python, etc.
- Strong management and communication skills.
- Excellent problem-solving skills & strategic thinking.
- Ability to navigate in a complex environment and achieve outcome.
- Passion to drive positive impact,with a ‘can-do’ attitude.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
