Reports to: Inside Sales Supervisor / Customer Service Team Leader
(18 months contract)
Purpose of the Job:
Work alongside the External Sales team to build relationships with customers by the efficient turnaround of requests for technical quotations and conversion to orders. The role will require you to produce timely quotations with supporting documentation and drawings for a range of standard and customised solutions to meet the customer's specifications. You will then be required to discuss this with the customer and drive receipt of a purchase order. Once received, you will be responsible for processing the order on the MRP system and progress any enquiries against it, keeping the customer informed of any changes to time scales throughout the process.
Key Responsibilities and Outcomes:
- To provide exceptional levels of Customer Service
- To respond swiftly and accurately to all customer queries within pre-agreed timescales
- Produce Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer
- Responsible for delivering high levels of customer satisfaction at all times
- Ensure quotations are recorded accurately and in a timely fashion, to maintain departmental KPI’s
- Ensure accuracy of quotations, technical documentation, customer Purchase Orders and any other related documentation prior to issue to Contracts for booking in
- Progress/chase outstanding quotations within pre-agreed timescales and report accordingly
- To maximise the potential of key accounts and new business with existing and new customers
- Use existing procedures to solve routine or standard problems
- Work under supervision and direction from the Inside Sales Supervisor / Customer Service Team Leader
Qualifications & Technical knowledge:
Essential
- Strong Customer Service experience - typically 2 years’ experience in relevant role involving basic concepts and procedures
- Basic Engineering or Technical knowledge
Desirable
- Experience in using ERP Systems
- Degree or Engineering / Technical Qualification -entry level role (or equivalent)
Personal Specification:
Essential
- Good communication skills, customer focused, strong multitasker and good at executing tasks
- High level of data input accuracy
- Ability to work independently and part of a wider team
Values:
- We expect all colleagues at Rotork to role model our organisational values and associated behaviours.
STRONGER TOGETHER
- We put people first, we collaborate, inspire and support each other to win as One Rotork.
- We think as one team, support each other and achieve high performance together.
- We’re open and honest, welcoming diversity and difference.
- We act responsibly in the best interests of Rotork.
ALWAYS INNOVATING
- We’re committed to continuous improvement, thinking differently and improving for the future.
- We think differently and find smarter ways to be the best.
- We strive for excellence and think Lean to continually improve.
- We use our experience to solve problems, effectively and efficiently.
TRUSTED PARTNER
- We’re a responsible business proud of our customer focus. We put quality and service at our heart.
- We put safety first and, as ethical and responsible citizens, consider the environment and communities we operate within.
- We put customers at the heart of our thinking, understanding their needs and enabling their success.
- We’re easy to do business with and do what we say we’ll do.
