The Assistant Events Manager / Events Executive (Events & Conference Services) is responsible for working to achieve the strategic goals of the hotel, specifically in banquet sales. Sales segments can be sub-categorized into corporate and weddings. He/ she will also support and service group files handed over from sales. This position is also responsible to follow through on all matters pertaining to events and functions in the hotel.
Primary Responsibilities
Achieves Both Individual and Team Revenue as well as Profit Goals as per Budget and Forecast
- Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
- Proactive development of new businesses for key accounts and special events, working closely with the room sales team.
- Establishes close working relationships with existing guests.
- Understands the needs of the ever-changing market.
- Strong conversion in corporate / wedding enquiries.
- Presents hotel’s products and offerings to guest.
- Efficient negotiation and upselling to maximize revenue.
- Maximises experience and revenue of conference groups staying in the hotel (for Conference Services role)
- Ability to innovate with the hotel offerings and creative selling for banquet venues.
Focuses on Meeting Planner / Guest Experience
- Ensures the accuracy of bookings, event requirements, BEO at all times.
- Familiarises with the house system. (Opera, Table Management System & Social tables)
- Timeliness in responding to enquiries from various platforms.
- Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Focuses on the client experience and is present pre and post events.
Delivery of a Successful Event
- Effective communication among colleagues (inter departments) in a timely manner.
- Evaluates guest satisfaction and encourages continuous work improvement.
- Maintains a good working relationship with external suppliers.
Contributing to the Goal
- Cross selling of hotel guest rooms, banquet, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
- Active participation in departmental meetings and trainings.
- Identifies and proposes improvement on quality of F&B experiences wherever necessary.
- Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
- Upholds the Accor Values in the work nature, increasing stakeholders’ interest.
- Performs any other duties and responsibilities that may be assigned.
