We are looking for a customer-centric Client Communications Analyst with strong written skills and good knowledge in Life Insurance products to provide accurate and timely replies to our policyholders’ letters, emails and live chat within the specified turnaround time (TAT).
What you will be doing:
To ensure strict adherence to:-
- General operating guidelines set out by Section Head.
- Section’s processes and risk management guidelines when handling cases.
- Prescribed emails and letters turnaround time.
- To render full support to Section Head / Team Managers with the execution of contingency plans (deployment of workforce / change in existing processes / ensure outgoing statements align with media statements issued by Corporate Communications) in the event of a crisis, changes in industry guidelines / regulatory policies or loss of workforce.
What we are looking for:
- Experience – Min. 4 years of Customer Service – mail box and live chat handling experience, preferably in insurance/ financial industry
- Excellent written communication skills
