Job Description:
- Work in customer’s leased or owned Data centers, Customer operated Warehouse spaces, and other areas as designated, providing on site Security support.
- Hands-on involvement for assigned data center activities such as: conducting daily site walks, diagnosing security hardware issues and reporting findings for immediate escalation.
- Conduct inspections via provided forms of Critical spaces within the Data Center, including Data Halls, Storage Rooms, loading docs, and other areas as assigned.
- Support security & safety incidents as a first responder, documenting findings and providing written reports.
- Support high value/high priority rack moves and deployments, as a security overviewer.
- Participates in the site safety compliance program by reporting violations.
- Participating in physical audits for data center infrastructure.
- Serve as primary responder for security related incidents at site.
- Participate in developing site related processes & standard operating procedures (SOPs)
- 100% onsite support with no remote work
- Ability to work with multiple crossfunctional teams such as Data Center Operations, Logistics, Safety, XOC, etc.
- Follow specific task instructions and provide necessary reporting.
Skills and Qualifications:
- Ability to flex schedule as needed, including ability to work weekends, nights, holidays, as needed.
- Working knowledge or experience operating in a Data Center environment.
- Experience in report writing and incident response ;
- Strong troubleshooting and communication skills to be able to analyze hardware and software problems; research and resolve complex issues; and interface with customers, manufacturers, and technical support staff.
- Ability to travel between assigned locations, including Data Centers, Warehouses, etc. as needed.
- Valid driver's license, with reliable transportation.
- Ability to stand or walk for extended periods of time with minimum rest or breaks.
- Experience with Security Device Structure, specifically tier 1 responder.
- Previous Security and/or Safety experience desired.
- Knowledge of Data Center Safety and Security practice.
- COLO experience desired.
