Job Description:
- Maintain and administer networks, Server, OS, Storage and backup of VMware VSphere and VMware Horizon VDI environments and applications.
- Perform daily VMware VSphere and VMware Horizon VDI administration tasks including troubleshooting, hardware maintenance and software patches, fine-tune monitoring alert and security configuration.
- Provide on call, 24x7 1st level remote and on site supports for systems and networks on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages.
- Create and maintain programmatic and technical documentation to ensure efficient planning and execution of quarterly preventive maintenance.
- Understanding complex technical issues and managing them within a fast-paced business environment.
- Performing root-cause analysis to identify Client operating system issues or faults and recommending solutions to resolve them within a stipulated SLA.
- Coordinate with external parties and customers for problem resolutions
- Review current processes and identify gaps and provide continuous process improvements.
- As required, lead the post-delivery team to maintain and keep track of all post-delivery projects relating to:
- Inventory Asset List
- All preventive maintenance schedules and ad hoc tasks
- Compile and deliver all forms of maintenance reports (e.g. installation report, incident report, preventive maintenance report, ISO report, Etcetera)
Requirements:
- Min 1-2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDIo Knowledge of IT Infrastructure such as OS, network, storage and backup.
- Strong aptitude for technology required, including proven ability to learn new platforms, systems, processes and skills sets.
- Excellent interpersonal skills, and communication skills (written and verbal).
- Understanding of negotiation, conflict and risk management skills.
- Excellent vendor relation management skills.
- Quality Escalation Management, Account Management/Review, Exception Handling, Costs/Overhead Management, Contract Renewal skills and ensure that all SLA/KPI are met.
- Excellent organizational and time management skills, including the ability to manage multiple assignments and priorities in a fast-paced environment.
- Ability to act as a good team player demonstrating dedication, reliability, adaptability, initiative, good judgement and ability to work independently.
- Candidates with one or more of the following skillsets will have an advantage:
OS Skill in:
o Window servers(AD, Clustering)
o Linux (Red Hat, Centos, Ubuntu, Etcetera)
o Systems Security, Performance and Monitoring
Skill in Storage Area Network (SAN) or Network Attached Storage (NAS)
Skills in Networking (CCNA)
Virtualization, VMware
Backup and Recovery Application (Veeam, NetBackup)
Only shortlisted candidates will be notified.
Please email a copy of your detailed resume to [email protected] for immediate processing.
(EA Reg No: 20C0312)
