Responsibilities:
- Handle customers’ queries (via telephone / email) escalated from Call Centre
- Handle queries from walk-in customers
- Handle first level troubleshooting with regard to the Internet e-services
- Escalating complex queries for superior’s intervention
- Engaging customer in change management campaigns
- Suggest improvements arising from feedbacks or interaction with the customers
- Submit daily report in a timely manner
Requirement:
- Min O level / ITE / Diploma in any discipline
- 1 year exp in Customer Service / Call Centre will be added advantages
- Possess excellent customer service, communication and interpersonal skills
Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590
