Sales Support Specialist
- 6 or 12 months contract
- Hybrid work arrangement
- Work location: Suntec
Our Client
- Our client is one of the leading IT enterprise cloud computing company
- Ranked as Fortune "100 Best Companies to work for"
The Opportunity
To provide superior internal knowledge and guidance for a region of Account Executives including but not limited to deal structure questions, order processing, compensation calculations, and ensuring orders are in compliance to revenue & company policy.
- Provide superior internal assistance and guidance for a region of Sales Reps including but not limit to deal structure questions, order processing and ensuring orders are in compliance to revenue & company policy.
- Work with Sales, Revenue Recognition and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition.
- Ensure compliance with all company policies as well as SOX (Sarbanes Oxley) compliance.
- Train Sales and in particular less experienced Account Executives and facilitate cross-training among the team.
- Participate in projects involving technical and financial concepts providing recommendations.
- Review submitted contract and order forms for completeness, accuracy, and conformance to company's Sales Order Acceptance policy.
- Process contracts and orders and ensure all documentation is in compliance with revenue and company policy.
- Create and Modify quotes as required.
- Works with Sales and Collections to assist resolution to customer billing investigations and disputes. Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis.
- Audit monthly on large transactions to ensure Revenue Recognition compliant.
- Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.
Your Background
- 3+ years customer order management, or sales support experience in the IT industry.
- Contract structuring and Commission
- Calculation experience.
- Thrives in a team environment.
- Able to use Microsoft suite of tools effectively. Salesforce experience a plus. Demonstrated initiative. Ability to work independently.
Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
