Service Engineer is responsible for providing the company’s after sales technical and services supports. Provides technical advices, recommend scheduled maintenance, assist in product roll-out and start-up, maintain current equipment and resolve faults as required.
Key Responsibilities & Duties -----------------------------------------------------------
· Provide reactive call-out response and exceptional service to Customers
· Installation of systems and products
· Provide Customer with product training
· Carry out hardware and software modifications/upgrades on existing sited equipment
· Regular Preventative maintenance of existing products
· Management and control of spare parts for product repair and upgrade
· Communication and escalation of any service issues in line with the relevant processes
· Cover for other regions during periods of high workload
· Working as part of a team or individually responding to on site customer support requests
· Weekend call-out cover – dependent on region
· Logical approach to fault finding
Academic Qualifications -----------------------------------------------------------------
· Minimum 1 year related technical maintenance / service support experience
· Recognized engineering qualification – preferably electrical/electronic
· Candidates with no experience are welcome to apply. Training will be provided
Work Experience & Skills ----------------------------------------------------------------
- Strong computer skills and understanding of computer peripheral equipment and set up
- Good customer facing skills
- Organized approach to workload planning
- Ability to learn new skills and products quickly and efficiently
- Good written and verbal communication skills
- Could be able to work independently.
- Provide direction and support for basic and advanced troubleshooting for TCS products and equipment at customer sites and for team members.
- Monitor the condition of components and recommend replacement and/or upgrades as required to customer equipment;
- Maintain accurate and current equipment documentation, schematics and preventive maintenance procedures;
- Assist and coordinate to help ensure all technical products leaving TCS have been tested and in good working condition;
- Provide all necessary product, troubleshooting, maintenance and general training to team members and provide updates and direction on new products, technical bulletins, services procedures, etc.;
- Track all maintenance and installation work at customer sites and ensure the proper documentation and forms are completed with the customer and are submitted for internal tracking and finance.
- Installation, testing & QA of new software versions prior to release to the customer.
