Work location: Jurong East
- Ensure timely preparation of classes
- Prepare course documents, assessment booklets and props.
- Prepare laptop carts, room set up (furniture) according to the course.
- Prepare any special ad hoc requirements for specialised courses or corporate clients.
- Coordinate with Digital OE to ensure pre delivery tasks and classes are ready to start.
- Morning Gemba in the centre (assist trainers and trainees).
- Support coordination of late comer trainees with sales and fulfilment team.
- Handling of all offsite classes.
- Prepare course materials, refreshment ordering and attendance list.
- Prepare course documents and props.
- Liaise with courier for delivering and collecting of props, courseware and course documents
2. Ensure timely closure of classes
- Perform batching at end of each class for F2F classes.
- Preparation and printing of hardcopy certificates (selected courses).
- Marking of assessment paper with OMR machine and generate assessment results.
- Upload assessment results and update scores into system.
- Scan assessor evaluations via OMR.
- Submit details of F2F classes as requested by funding agency during audits.
- Liaise with external assessment centres for test results.
- Inventory Management (stationery, props, training equipment & bulk order hardcopy books).
- Maintain tidiness and cleanliness in assessment rooms, classrooms, Trainer’s room and storerooms.
3. Assist Trainers and Trainees on-site
4. Maintain good customer service relationships at all times
Requirements:
- Minimum Diploma holder.
- At least 1 year of relevant work experience.
- Good complaint resolution skills will be an advantage.
- Good knowledge of supported courses will be an advantage.
- Good knowledge of training administration systems will be an advantage.
