Voice and Unified Collaboration Engineer
- 12 months contract, renewable
- Hybrid work arrangement
- Work location: One Changi City
Our Client
- Leading ICT provider company
The Opportunity
- Evaluate the efficiency and performance of collaboration tools used in the bank, such as CUCM, Unity, UCCX, Nice NTR, MS Teams and Webex.
- Support in implementing new technologies to enhance efficiency and quality of bank collaboration tools, such as MS Teams Voice, Webex Calling, Cisco CUCM and Trading Phone Systems.
- Identify and implement vulnerability fixes in Voice Systems and Unified Collaboration Tools and ensure that the voice systems are up to date and secure.
- Troubleshoot and resolve voice-related issues and incidents and provide technical support to end-users and stakeholders.
- Document and maintain voice system configurations, policies, procedures, and best practices.
- Design and architect voice solutions that meet the business needs and objectives of the bank, and align with the voice engineering standards and best practices.
- Ensure compliance with the financial services regulatory requirements, such as PCI-DSS, GDPR, MAS TRM, BNM RMiT and other relevant Technology Risk and Governance Guidelines in the region in relation to voice systems.
Your Background
- Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.
- Expert knowledge of Microsoft Teams, Teams Voice, SBC, CUCM v11.5/14x, CUC, UCCX, and Nice Recording NTR / NTR - X.
- At least 3 years' experience in MS Teams Direct Routing / Operator Connect, Teams Voice / SBC implementation or similar technologies.
- Advanced knowledge of LAN/WAN connections and network protocols.
- Certifications in Cisco, Microsoft, or other relevant technologies are preferred.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to work under pressure and meet deadlines.
Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
