The primary role of Customer Service Executive includes processing the orders placed by internal & external customers from SEAO and Export Markets. This role is responsible for ensuring excellent service standards and maintaining high customer satisfaction along with coordination activities.
You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensuring sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA and Export Market, based in Singapore.
The Position:
- Responsible to ensure effective and accurate processing/releasing all sales orders to enter timely in system and orders to meet delivery as per First Confirmation Date given by customers.
- Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
- Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
- Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
- Ensure on-time delivery, customer complaint and high service level fulfilment
The Ideal Candidate:
- Diploma/Degree in any discipline with at least 2 years’ experience in order fulfilment
- Responsible, responsive & committed
- Attention to details & organized
- Good interpersonal skills, customer oriented and a team player
- Fast learner, able to work independently with minimum supervision
- SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
- Proficient with Microsoft Office
- Open for mid-career switcher
Apply now by sending your resume to: [email protected]
Or WhatsApp to +65 8178 6641 (Tammy Yap) for more enquiries.
We regret to inform you that only shortlisted candidates will be notified.
Tammy Yap Yong Qi | R24121217 |EA License Number: 99C4599
Recruit Express Pte Ltd Company Reg. No. 199601303W
