Senior Executive, Network Operation Development
- Buona Vista
- Salary: Up to $4,800 + AWS + VB
- Location: Buona Vista (Hybrid)
- At least 1 years’ experience in retail automotive or car passenger business
Purpose:
· Support the implementation of company network development in respective markets.
· Drive retail excellence activities/standards across company market (owned and private) to improve customer satisfaction and dealer efficiency/productivity.
Key Responsibilities:
Network Development
· Support the market development and review on network strategy plans to meet the growth ambition of the company and new product launch.
· Support hubs with new market entry/terminations.
· Execute investment and divestment policy in coordination with company policy and compliance.
· Develop and update company Dealer Facility standards/guidelines.
· Develop retail specific guidelines or processes.
· Facilitate importer agreement and appointment.
· Support on signage program implementation and vendor endorsement (for local sourcing).
Operational Development
· Support the implementation of Customer Satisfaction survey action plan.
· Establish process guidelines for Road Support and bring up the standard of service.
· Execute dealer operating standards, and drive the implementation of dealer audit on workshop and parts process via Qualitative Requirement (QR), facilitate the training to hubs and market for audits.
· Benchmark incentive program models and provide guidelines for importers/dealers.
· Establish/improvise audit tool (DAT) and dashboard for QR audit progress monitoring.
· Support market preparation for ISO certification program.
· Support the review and execution on pricing strategy of DSIT charges.
· Support in defining long-term roadmap of uptime and retail business application.
· Support the implementation of business system and the importer request on integration with company system.
· Support business plan preparation from hubs.
· Secure Techtool solution for retail usage.
· Review workshop organization and process for continuous improvement on turnaround time, dealer efficiency, safety and reduce unsold hours.
· Identify best practices in retail operations for learning purpose of others in their operations.
· Deliver management reporting requested on a timely manner.
· Secure market readiness on new product launch.
Requirements:
· At least 1 year’s experience in retail/network development, in-depth understanding of the functions of the retail network and its KPI.
· At least 3 years’ experience in retail automotive business is preferred.
· Good commercial vehicle industry knowledge and experience is an added advantage.
· Good understanding of dealer operations and dealer financial management.
· Ability to work with all levels of people including internal and external stakeholders (vendors, importers).
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