Job Description
- Provide end user support for SAP and IT applications.
- Involved in resolving incidents, problem management and fulfilment of requests to ensure service level agreements, targets and standards are maintained and adhered to meet customer satisfaction.
- Documentation of business requirements and application design such as user guides, functional specifications, technical documentation, sign offs, etc
- Perform systems unit tests and assist end users in User Acceptance Test for change requests and projects.
- Collaborate with Group IT on project requirements and standards.
- Assist and support in project implementations in SG.
- Liaised with external parties for integration interfaces.
- Prepare training materials and conduct training to users.
The Successful Applicant
- Bachelor’s degree in Information Systems or Computer Science
- 2-3 years’ experience in SAP related environment.
- Proficient in ITIL - Incident and Problem Management, Change and Release management.
- Good knowledge in any of the following SAP modules, SD, MM, FICO, WM/EWM
- Experience in end user support.
- Excellent analytical and problem-solving skills
- Excellent communication skills
- Good understanding of IT Service Management processes
