This is a full-time on-site role for a Sales Admin at Sonardyne Asia located in Loyang, Changi. The Sales Admin will be responsible for providing sales order administrative assistance, handling order processing, logistic arrangement, customer inquiries and providing excellent customer service, and supporting office administration on a daily basis.
Primary Responsibilities:
Sales Support
1. To handle sales enquiries and assist in, preparation sales quotation,
2. To monitor compliance on customers on quotes and enquiries.
3. To maintain client database and attend client enquiries,
4. To ensure rebates, discounts and commissions are properly claimed and recorded
5. To ensure records of demo and consignment goods
Customer Support
1. To perform sales order processing for customers’ purchase orders packing list and delivery arrangement.
2. To liaise with customers and internal sales for fulfilment and shipments.
3. To ensure that all customers orders are promptly and accurately acknowledged and shipped out and to liaise with customers during all stages of customer order processing.
4. To handle all customers’ enquiries, changes and request for deliveries/shipments.
5. To maintain and ensure monthly and quarterly strategic goods reports are submitted to Singapore Customs
6. To prepare and liaise with Sales Personnel on the submission on weekly sales reports to UK
Logistic Arrangements
1. To liaise with shippers, customers and Son UK for incoming/outgoing freight.
2. To generate all required documentation relating to shipments and to ensure compliance with SGC export requirement.
Returns & Repairs
1. To be initial point of contact with sales, workshop and UK office for customer return request.
2. To issue customers’ repair order quotation and to ensure PO is received from customer.
3. To maintain and update repair turnover report for monthly reporting.
4. To handle all customers’ enquiries (excluding status of repairs), changes and request for deliveries/shipments.
5. To act as a backup for RMA repair creation.
Hire & Rental
1. To process customers’ request for hire & rental of equipment.
2. To maintain the hire database.
3. To monitor the return of the hire & rental of equipment.
Inventory Controls
1. To liaise with Workshop on all stock matters including weekly replenishment.
2. To liaise with UK on rebates and inventory monthly/yearly confirmation.
3. To upkeep Syspro Inventory Control and Demo goods
Secondary Responsibilities:
Admin & Records Controls
1. To perform records control on maintenance of office building, facilities, equipment, and miscellaneous suppliers
2. To liaise with travel agents and hotels on travel and accommodation booking for travellers
3. Hotel and travel related logistics arrangement, office facilities/equipment/telecommunications maintenance, employee trainings related arrangement such as training grants and certification records, and logistic assistance in sales & marketing events.
