Job Description:
1. Manage Customer Maintenance Contracts:
- Follow up on maintenance contract statuses and update as necessary.
- Prepare new & renewal agreements for maintenance contracts
2. Quotation and Order Processing:
- Prepare and follow up quotations for customers both before and after service delivery.
- Process and follow up customer purchase orders (PO) and internal purchase requisitions (PR) to suppliers.
- Generate Delivery Orders (DO), Packing Lists, and Sales Invoices in accordance with customer PO requirements.
3. Customer Support:
- Address inquiries from customers and branches regarding spare part prices and stock availability.
- Provide timely and accurate responses to customer queries.
4. Sales Order Management:
- Efficiently process sales orders into SAP for accurate record-keeping and inventory management.
5. Maintain strict confidentiality regarding all company data and sensitive information.
6. Perform any other duties assigned by supervisors and management as needed.
Job Requirement:
- Minimum Diploma in Business Administration/Business Management or other related Diploma.
- 2 - 3 years of experience in Sales Admin or Customer Service-related job.
- Basic knowledge in industrial equipment distribution or spare part management.
- Strong communication (both verbal and written) and interpersonal skills.
- Independent and self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude.
- A team player, able to blend in with any groups and work successfully as part of a team.
- Good analytical and problem-solving skills.
- Detail-oriented, meticulous, able to work in a fast-paced environment.
- Able to prioritize effectively, well organized and accomplish assignments within the deadline.
- Proficient in SAP, Microsoft Words, Excel.
