Work place: Bukit Batok
Work Day: Mon to Fri in Office (Anything arise, needed to coordinate with the Operation Team)
Responsibilities:
Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)
Ensure daily operations run smoothly. Responsible for looking after the various aspects of operations like quality control, logistics and employee arrangement.
Manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements
Attend meetings, respond to customer feedback for expeditious closure of feedback
Maintaining a positive, empathetic, and professional attitude toward clients at all times Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support
To arrange floater or cleaner jobs schedule and monitor cleaning standard.
Assist in any ad hoc duties assigned
Requirements:
Minimum 1 year experience in customer service, scheduling (essential)
Diplomain any discipline
Strong leadership, communication and interpersonal skills (essential)
Must be a fast learner (essential)
Ability to work under pressure to tight deadlines (essential)
Ability to work under own initiative (essential)
Good organizational and time management skills (essential)
Coordinate between multiple parties for smooth planning and execution (essential)
Pleasant and friendly personality Strong problem solving capabilities (essential)
Computer literacy
