Customer Care Officer (Marketing & Sales Support)
- Salary: $2,200 - $2,800
- Location: Genting Road - Geylang
- Working Day & Time: 5 Days work week; 8:45am - 5:30pm
Job Description:-
- Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
- To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
- To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
- To handle feedback and provide supplementary information like pricing, stock availability and etc
- Providing support to the sales team
- Assisting the sales team to arrange with customers on the servicing of products
- Handling of 1-to-1 exchange process
- To ensure that display sets are in proper working condition at point of sales
- To manage our service partners
- To ensure that leads provided are promptly attended to
- Provide product information and details to enquiries by our service partners
- Scheduling of installations for our customers with our service partners
- Handle feedback from customers with regards to our service partners
Requirement: -
- Minimum 2 years of relevant experience
Lim Jun Yao
Reg No.: R1989028
The Supreme HR Advisory Pte Ltd
EA No.: 14C7279
