The Job:
- Understand the full spectrum of aftersales processes and seek continuous improvements
- Oversee client repairs, follow up and escalations
- Diligently check all incoming repairs to ensure repair expectations are communicated and met
- Expedite backorders and provide customers with accurate availability dates
- Evaluate repairs and re-direct to the appropriate centre
- Follow up on quotations between customers, craftsmen and Paris
- Communicate with relevant departments to resolve issues, expedite orders and monitor shipments
- Manage shipments from centralized warehouse to Paris and local suppliers
- Manage shipments and documentations with logistics team
- Support aftersales daily briefings
- Analyze and evaluate the demand of aftersales services, to identify and implement solutions
The Requirements:
- Min Diploma/ Degree with min 5 years of customer fronting and from FMCG / Retail Industry
- Proficient in MS Office
- Good communication and interpersonal skills
SALARY RANGE: $5000 to $5500
Interested applicants can send their detailed resume to [email protected] or call JANE @ 6735 1955.
CEI: R1104482
JANE LUI JIE'EN
