The Opportunity
- Adecco is partnering with a leading bank to look for Corporate Communications
- Office Location: MBFC
- 10 months contract
- You will play a pivotal role in fostering effective change management on Empathy and Customer First culture within our organization. The successful candidate will be responsible for designing and executing internal change management strategies, managing bankwide change programs/events, training programs, driving engagement initiatives, and crafting compelling success stories and use cases. This role involves collaboration with the CX Leads in the various markets to ensure consistent change messaging and a positive customer first and empathetic culture.
Responsibilities:
1. Change Management:
a. Develop and implement an internal change management strategy that aligns with Culture program and enhances employee engagement.
b. Create compelling content for various internal change management channels, including newsletters, intranet, eDM, and announcements.
c. Collaborate with teams to gather information and ensure accurate and timely communication of key updates, commercialization activities, and initiatives.
2. Event Management:
a. Plan, coordinate, and execute internal staff events regionally, including thought leadership conferences, CX Day and recognition programs.
b. Work closely with external vendors, when necessary, to ensure seamless execution of events.
c. Evaluate the success of events and gather feedback for continuous improvement.
d. Support the continuation of CX Champs program regionally
3. Training Programs:
a. Promote and ensure attendance to training programs that enhance the empathy skills and knowledge of employees
b. Collaborate with subject matter experts to develop training materials and ensure alignment with business goals.
c. Monitor and assess the effectiveness of training initiatives, making adjustments as needed.
d. Roll out these training programs regionally and ensure participation. Measure success by course ratings and attendance rate.
4. Contest Management:
a. Develop and implement year long contest and incentive programs to drive employee engagement and achievement of key performance indicators (empathy, service excellence and customer first culture).
b. Analyze contest results and provide insights in contest leaderboards to drive continuous engagement and participation across the region.
c. Keep the engagement and excitement levels up throughout the year and showcase interim results
5. Success Stories and Use Cases:
a. Interview employees who have exhibited empathy and good customer service; and gather information to create compelling success stories highlighting empathy, and best customer experiences.
b. Collaborate with regional CX leads, marketing and/or leadership teams to showcase success stories through various communication channels.
c. Use storytelling techniques to make complex concepts accessible and relatable
6. Collaboration and Coordination:
a. Closely collaboration with regional CX leads of all markets to ensure rollout of CX programs, consistent messaging and alignment with CX culture program values.
b. Coordinate with the marketing team for design support for CX website and updates to Newsbyte and other market
c. Work with vendors where need be to execute on all the above.
Requirements:
- Bachelor's degree in Business, Change management, Communications, Marketing, or a related field.
- Proven experience in internal communications, event management, or marketing within the corporate banking sector.
- Excellent written and verbal communication skills.
- Strong project management and organizational abilities.
- Creative thinker with the ability to develop engaging content and initiatives.
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Would require min 7 years of related experience. Preference will be given to those with corporate banking experience or comms specialist with agencies working with banks
Next Step
- We could contact you in the soonest time if you directly send your resume to: [email protected]
- Email Topic: Apply Corporate Communications
- We regret to inform that only shortlisted candidates will be contacted
