Primary Objective(s) of Position
- Responsible for managing customer service operations, handling requests for quotation (RFQ), procurement of all SEA freight related services, and overseeing regional SOC container management in alignment with specified requirements.
Duties & Responsibilities
Customer Services, RFQ, Tender, Trade, Sales Support
- Attend to all customers enquiries, disputes cases via email or phone calls
- Preparation, maintenance and review of proposals, procedures, tenders, and service agreements with customers
- Procuring freight with shipping lines, freight forwarders & all other vendors
- Source and negotiate for competitive price-structure
- MRG approval on S.E.A shipments routing to all SOC Network agencies
- Analysis of trade-lane & pricing
Inventory Management
- Track, update and analyze equipment turnaround time/idle time/repair time and implement/enforce measures for improvement
- Prepare container inventory report on daily basis
- Liaising with various parties on purchasing, disposing, leasing of containers
- Assessing container repair charges, collection, detention & demurrage
- Oversee Container seal and DG sticker management
Sea Shipment Coordination & Documentation Support
- Liaising with Customers, Vendors & Overseas partners
- Preparation of full set shipping documentation for all SEA freight shipments (eg. FCL, LCL, Breakbulk, RORO & Chartering) & local handling services services.
- Execution of documents via SAP system,
- Ensure accurate & timely execution of documentation, custom manifest and invoicing to related parties within KPI
- Maintain proper and efficient e-filing system of all documents for easy and systematic retrieval
Full set payment requisition
- Ensure accurate & timely execution of invoicing to related parties within KPI,
- Keeping track of all payment’s invoices, reconciling processed work by verifying entries and arrange for payment requisition accurately & timely within credit period.
Transportation arrangement
- Monitoring delivery & collection to meet the schedule for all services provided
Miscellaneous
- Keep track of all quotation/tariff as well for payment’s invoices, reconciling processed work by verifying entries accurately & timely
- Coordination with all vendor & warehouse operations for loading/unloading related arrangement (if any)
- Any ad hoc tasks as assigned from management
Person Specifications
- Possess at least a Diploma in logistics/supply chain management
- At least 2 years of relevant experience
- Customer service orientated
- Knowledge & experience in container maintenance & repair
- Familiarity in SAP Transport module
- Experience in dealing with NVOCC Sea Freight Process Flow, Breabulk, RORO & Chartering services.
- Good verbal and written communication skill will be advantage
