- Assists in training, motivating, directing and supervising the work performance of the employees in the F&B operations
- Assists in developing and maintaining all on-the-job training programs on a continual basis to ensure a high degree of professionalism among the staff
- conduct a daily briefing with the staff on station assignments, details regarding menu, functions, and activities within the hotel
- Maintains a daily housekeeping program that covers storage and operational areas
- Performs menu recommendations to patrons and offer other F&B services such as cross-selling of other in-house restaurants and hotel facilities, so as to enhance their dining experience
- Able to take reservations, assign seating arrangements, lead patrons to seats, and build rapport with patronsObserves the personal grooming, attitudes and degree of professionalism of the staff to ensure that the quality service standards are up kept
- Conducts spot-checks on staff service attitudes and product knowledge randomly at least twice a week
- Assumes an active role in implementing safety procedures and following up within the department for such procedures
- Responds to any hotel emergencies or safety situations with urgency
- Fosters a close working relationship with other departments and promote effective inter-departmental communication
- Reports all incidents to the Managers
- Attends to telephone enquiries
- Be conversant with the opening and closing procedures of the restaurant, and ensure that the staff adheres to these procedures.
- Attends to guests’ complaints, enquiries, or situations as satisfactory to the guests as possible
- Performs any other duties as may be assigned from time to time by the Management
Requirements
- GCE 'N' Level or with any relevant experience
- Ability to speak mandarin to liaise with mandarin speaking customers/guests
- Able to work on a shift roster
