Our client is a leading bank in Asia and they are recruiting for Customer Service Executive for the business banking division.
about the job
- Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
- Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
- Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
- Safeguards the confidentiality of the Bank's customers and their data.
skills and experience required
- Degree in any discipline.
- At least 2 years of experience in a call center / banking / customer service environment is advantageous.
*We regret to inform you that only shortlisted applicants will be notified*
To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.
EA: 91C2918 | R2198716
