KEY RESPONSIBILITIES
The job scope includes:
- Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
- Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
- Respond to complaints from customers and give after-sales support when requested.
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
- Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
- Making the company's products and services as attractive to potential customers as possible.
- Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date.
- Support senior management by completing orders and keeping customers informed of delays and delivery dates.
- Attend essential sales training meetings and develop an understanding of all the company's services and products.
- Collaborate with senior sales staff in weekly meetings by creating and maintaining month-end sales reports.
- Typing business letters, memorandums, standard operation forms, reports and other correspondence in an accurate and timely manner as directed.
- Creates new and innovative ideas to sell products.
- Ensuring adherence to laws, regulations, and policies.
- Any Ad-Hoc duties assign by management.
COMPETENCIES AND QUALIFICATION REQUIREMENTS
- Diploma/Degree in Diploma in any field.
- Minimum Minimum 1 year in marketing documentation / administration work. Fresh graduates are welcome to apply.
- Possess positive working attitude, punctual, initiative and able to work productively under minimal supervision.
- Ability to be resourceful, tactful, and proactive in dealing with issues that may arise.
- Able to multi-task and highly adaptable.
- Effective time management, accountable, responsible, and meticulous
- Possess a strong eye for details and understanding of systems/process flows.
- Able to work under pressure and equip with good communication skills.
- Able to start immediately or at short notice is a plus.
- Required Skill(s): Strong in Microsoft Office application and Bilingual (English & Mandarin)
We regret that only shortlisted candidates will be notified.
