Job Description & Requirements
Specialist: Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.
Premier Customer Management; Basic Process Onboarding; Business Reviews; Customer Support Readiness & Training; Customers Requirement Gathering Process; Design and Deliver Customized/Tailor Made Solutions; Driving Customer Quality; Escalated Issue Resolution; Issue Resolution; Oversee All Representative Activities (including Coaching & Monitoring); Relationship Management; Revenue Achievement/Growth; Run and Provide Customized Reporting; SOP Development; Specialty Product Support; Tracking & Monitoring Solutions (including Prevention)
Education: Bachelor’s degree or equivalent
Experience: Three (3) years of customer contact experience
