Role & Responsibilities
• Connects with internal stakeholders, customers and partners across functions and boundaries to achieve significant results.
• Decisions impact the achievement of customer, operational, program or service objectives.
• Contribute effectively to the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
• Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
• Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
• Recognized as a technical expert and leader in their technical domain.
• Independently applies knowledge and experience in creating solutions for customer outcomes.
• Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
• Initiates reviews of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed by management and through consultation from a relatively long-time perspective for results.
• Works independently, with guidance in complex situations only. Able to lead some projects or programs within a function and to coordinate activities with other personnel.
Minimum Qualifications:
• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 4+ years related experience.
• Expert level (e.g., CCIE) or equivalent relevant certification desired.
• Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.
• Ability to apply critical thinking to function effectively in ambiguous circumstances.
Successfully communicates difficult concepts. Guides, influences, and persuades
