Key Responsibilities:
- Provide technical support in carrying out preventive and corrective maintenance work on CCTV cameras and backend systems (e.g. network, server storage, Windows OS, video content analytics)
- Attend to service requests from customers promptly and professionally
- Act as single point of contact for all customer enquiries
- Liaise with relevant parties and users on the repairs and adjustments of cameras
- Carry out on-site equipment installation, testing and commissioning as required
- Liaise with principals or suppliers for spare parts
- Work with principals, suppliers, system engineers to resolve technical issues
- Conduct product demonstration to customers
- Candidate will be scheduled for on-call support rotation
- Other duties as assigned
Competence (Knowledge, Skills and Abilities):
- Skills in trouble shooting technical problems related to the company’s products
- Skills in relating to and servicing the end-users with a win-win mind set
Requirements:
- Strong technical knowledge with and certification on in-house products
- Able to deal with routine tasks and may perform tasks with some level of complexity
- Take decisions for own tasks in defined degree of freedom
- Able to solve problems in most cases and within guidelines
- Works independently within guidelines, defined procedures and direction
