CMC are hiring! We have an opportunity for a bilingual Onboarding Specialist (Mandarin & English) to join our New Business Team on a full time permanent basis. This role will be based onsite 5 days per week in our Singapore office.
Please note that this role is only open to Singapore based candidates who are Singapore Citizens, Permanent Residents or LTVP Holders with PLOC.
CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.
The APAC Operations team are responsible for the end to end operational functions covering the APAC Invest & CFD businesses, with staff based in Sydney & Singapore. The APAC Onboarding & Maintenance team has the responsibility for the processing and continual transformation of customer onboarding & maintenance, compliance program implementation, KYC and AML, periodic partner and regulatory reporting amongst other duties.
Role Purpose:
Responsible for timely and accurate processing onboarding and account maintenance for the CMC CFD and Invest businesses. Ensuring that every account is compliant with CMC’s Onboarding and AML/KYC policies and procedures.
Role & Responsibilities:
- Has ownership for the new client account opening process ensure all aspects are completed and correct.
- Has ownership for ensuring all account documentation meets regulatory requirements. This includes KYC, AML and appropriateness and sanctions checks.
- Ensure all new client details are accurately updated in all relevant systems (back office, online trading platform).
- Share relevant information regarding new client accounts with premium client managers in a timely manner.
- Effectively deal with internal queries relating to all aspects of customer onboarding & maintenance with a focus on getting it right first time every time.
- Provide support to client facing teams to ensure a consistently high quality customer experience.
- Read and comply with CMC policies and procedures as they relate to your employment.
Key Skills & Experience:
- Scrupulous attention to detail.
- Experience working in onboarding/KYC role.
- Excellent verbal and written communication skills, Mandarin and English.
- Ability to work effectively as part of a team and with key stakeholders across other teams.
- Ability to handle large volumes of processing to ensure that service levels are met.
- Basic understanding of stockbroking back-office processes advantageous but not essential.
- Process Improvement, identifying what needs changing and articulating the requirements to business analysts or the wider development team.
- Operates with integrity and an exceptionally high client centric mind-set.
Benefits:
- Annual discretionary bonus
- Charity give-back days
- 1 extra annual day of leave for your birthday
- Medical benefits
- Childcare leave
- Social Club, Women@CMC, LinkedIn Learning and more
- Receive an extra day of annual leave after each year of service (max 25 days of annual leave after 5 years of service)
CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.
