Our Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for Application Support Engineers to be part of the project team, who is able to maintain, upgrade and manage server system hardware and networks and in-house development environment software applications.
Job Responsibilities:
- Provide level 2 application support, liaise with level 1 and level 3 support teams within the company.
- Communicate with end users and customer’s IT team to understand the production issues and advise them the solution.
- Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements. Provide on-call standby support for primary application maintenance.
- Work with level 3 support teams and vendors to rectify issues.
- Document and track incidents and provide regular progress updates.
- Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
- Perform application sanity test after OS updates and Software updates.
- Review and update project documentation in accordance to company QMS processes.
Job Requirements:
- Must have Degree in Computer Science, Computer Engineering or equivalent.
- At least 1 year experience in application support and operations.
- Good understanding of IT technologies and methodologies
- Good track record in managing business users and working with other support teams.
- Strong analytical skills and ability to work independently.
- Must have strong troubleshooting skill and able to read & analyze the application and database logs
- Experience in Docker, Microservices and meteorological platform knowledge are added advantage.
