Key Responsibilities:
- Respond and resolve tickets in a timely manner
- Provide hardware and software support/troubleshooting
- Maintain, analyse, and troubleshoot software and computer peripherals
- Set up and configure all hardware included desktop / Laptop / Projector / Scanner / Printers / Multi-function devices / Smartphones / VC / IP Camera
- Ensure all tickets requiring follow-up work and/or calls are resolved
- Ensure IT Infrastructure services are monitored
- Provide technical support to end users
- Test, image, and clean desktops, laptops, and other related hardware
- Involve in IT Infrastructure support and project
- Handle vendor management as required
- IT Budget
Qualification:
- Min Degree in IT
- 5-6 years of IT-related experience
- Regional across work experience
Key competencies and personal attributes (knowledge and soft skill requirements):
- Good working knowledge of Active Directory, Group Policy, DNS, DHCP, firewall and Windows ACL's
- Good working knowledge of Microsoft Azure Cloud and AWS Cloud
- Good working knowledge of Microsoft Office365, Defender and Intune
- Good working knowledge of endpoint management system
- Good working knowledge of Microsoft Office Suite
- Good working knowledge of standard smartphones platform
- Knowledge of network communications fundamentals.
- Troubleshooting and analysis skills for general network and application level issues.
- Ability to interact with staff at all levels and to work under minimal supervision.
- Excellent, organizational, interpersonal, and communication skills.
- Ability to multitask and work in a team setting
- Understanding of a wide variety of desktop applications
- Experience in IT infrastructure integration project
- Experience working within enterprise ticket systems
- MCP and similar certifications desired
Interested candidates who wish to apply for the advertised position, please click on “Apply Now”.
EA Reg No:R1659429 (Chin Mei Ling)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)
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