Detailed Description
As an experienced professional in Unified Communication Services, he/she:
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- manage activities which involve direct relationships with end users
- engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- has to monitor and push for improvements in the team’s productivity,
- be available and able to drive, technically, any complex or high severity incidents that occur within the scope of their role,
- engage in Projects and project deliveries,
- drive and deliver root cause for any high severity issues
- maintain programmable code outlined in technical instructions and specifications for operating systems.
As a member of ISAP/ITS, he/she:
- facilitates collaboration and spread of information from and to the team,
- participates to the department’s activities including brainstorming, team building and other team or transversal actions,
- fosters innovation mindset,
- contributes to ISAP/ITS global branding and communication
- focus on automation and optimum use of the team to improve efficiency
Job specific environment and/or organization
- Working hours will match Europe business hours - 2pm to 11pm SGT
Candidate profile
Mandatory track record
- Minimum 8-10 years of experience in managing messaging environment with about 3-5 years of experience in financial institutes
- Must be a bachelors/engineering graduate
- Experience on Messaging technoloigies as Exchange 2010, 2016, Skype for Business, IRONPORT and mobile messaging technologies as Blackberry work.
- Microsoft Exchange Server 2010 certified (or above)
- Microsoft Certified IT Professional Enterprise Messaging Administrator
- In depth hands on knowledge/experience on Windows technology, Skype/Lync and IronPort or any email gateway technologies.
- Excellent communication, interpersonal and logical skills
- Customer service oriented
- Team player
- At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
Interested applicants, please email your resume to Shaun Quek Yew Meng
Email: [email protected]
CEI Reg No: R1660732
EA Licence No: 99C4599
