This role works with our partner to set up and verify data, both during implementation and as needed after onboarding is complete.
Responsibilities and Duties:
● You'll be the first point of contact for new clients, and will work with them through complex data-intensive implementations.
● You’ll continue working with clients who you had previously helped to onboard when they have later questions or concerns.
● You’ll work deeply with our clients’ data, focusing primarily on complex spreadsheets and API requests to get, transform, clean, and verify all data needed.
● You’lll take responsibility for our clients’ data integrity in the Subscript system, by proactively finding and addressing potential issues caused by data anomalies using ad-hoc SQL and automation systems.
● You’ll project manage implementation from start to finish, including meeting with new clients on a regular basis to review progress, ask and answer questions about data concerns, and lay out upcoming tasks needed to complete implementation.
● You’ll identify and prioritize features not yet available in Subscript for the product and engineering team to develop, to ensure all new clients have what they need to get the most value out of Subscript.
Qualifications:
Education level:
● None strictly required, preference given to technical education at a Bachelor’s level or higher
Experience:
● Required 3+ years of technical experience working with data systems in a professional context
Specific skills:
● Required:
○ Advanced spreadsheet skills
○ SQL proficiency
● Preferred
○ JSON and API experience
○ Comfort in python/pandas
○ Project management and/or customer communication background
